There are several sortation centers across the country. Each has its own unique exterior and interior layout along with differences in pickup process. Below is helpful information specific to the Austin Sortation Center along with maps of the facility.

Pickup Instructions

All drivers can refer to the Pickup Process article for general information on the process and app flow. To review the Target Sortation Center House Rules before entering the facility, click here. Below are pickup instructions specific to the Austin Sortation Center. These are also available on the Route Details page in the app. 

• Drivers are required to show a valid physical driver's license at the guard booth before attempting to scan the QR code to enter the queue lot. The first and last name on the driver's license must exactly match the name displayed in your driver app. For example, if your driver’s license includes a hyphenated last name, and the last name in your shopper app does not, you would not be able to enter the sortation center. 
  • The photo on the driver’s license must also match with the person picking up the route. 
  • Any passengers in your vehicle must also provide a valid driver's license and proof that they have an active Shipt account. 
  • If the first and/or last name in your app is different from what appears on your driver’s license, contact Driver Support for assistance. 
• To streamline the pickup process, Target asks that drivers park their vehicles in the order that they arrive, starting with the furthest left lane.
• Put your vehicle in park and remain inside your vehicle. 
  • Parking and entering the sortation center in the order that you arrive will help speed up the pickup process and reduce your travel time once you've loaded the packages in your vehicle.
• Once you've parked inside you'll scan the QR code at your parking space and remain inside your vehicle.
• Wait in your vehicle until the TV screen indicates that you can exit. 
• A Target team member will bring you a cart with your packages. Make sure you have your safety vest on and proceed to load your vehicle.
• Make sure you have your safety vest on and proceed to load your vehicle. 
  • If you don't have a safety vest, you can borrow one from the sortation center and return it before exiting the facility. You can also purchase your own from the Shipt Shop! 
• Once loading is complete, return the cart and you may depart the building.

If you need assistance while at the sortation center, you may ask to speak with the onsite Shipt representative. 

Delivering to Southwestern University

Drivers should deliver packages to a mailroom or on-campus post office. When delivering to Villanova University, drivers should take packages to one of the locations listed below.

• 1010 Mckenzie Drive, Georgetown, TX 78626
• 1001 E. University Ave. Georgetown, TX 78626 - McCombs Campus Center mail room, 3rd floor
  • Mail room hours: Monday-Friday, 8 a.m.-4 p.m.

FAQ

How do I get to the sortation center?

• The Austin Sortation Center is located at 9400 Tuscany Way, Austin, TX 78710. The address is also located on the Route Details page of the Driver app. Once you arrive at the facility’s address, look for signs directing you to the delivery driver entrance.

How many miles will I be required to drive for delivery? 

• All deliveries will be within a 32-mile radius of the sortation center. 
• Daily dispatch hours*
  • 11 a.m. to 2:30 p.m. 
    *Note: Dispatch hours are subject to change due to inclement weather, route volume, or operational disruptions.

How can I practice safety in the sortation center?

• Driver safety is of the utmost importance to Shipt. To review the Target Sortation Center guidelines, click here. 

I’ve claimed a route. How do I pick up packages from the sortation center?

• All information about the pickup process from entering the facility to parking to loading your vehicle can be found here. 

I’m a new driver. Are there any resources I can utilize before claiming a route? 

• Yes! You can review all of our new driver resources here. 

Why is there no longer a pay range listed on the route offer card?

• In order to help you better evaluate a route before claiming it, you’ll now see an estimated single pay value, rather than a range, on the offer card. If any packages are added to the route prior to pickup, the pay will be adjusted accordingly. The estimated pay may decrease if you refuse packages at pickup or due to operational errors at the sortation center.

What should I do if one of the packages is damaged at pickup?

• If there are any issues with packages during pickup, such as damage to a package, you can push the red call button on the yellow alert light located near your parking spot. This will notify a sortation center pickup associate you need assistance. Each individual parking spot has a corresponding alert light that will be labeled with the same number as the parking spot.

I have an undeliverable package. How can I return it to the sortation center?

• If you are unable to deliver a package, follow the steps in the app to notate that a return is needed. Keep the package you need to return secure in your vehicle until all deliveries are complete and then after your last delivery, return to the sortation center to complete the return following the steps below:
  • Follow on-site signage to the Target Team Member parking lot. 
  • Use the intercom buzzer to gain access to the gated lot. 
  • Park in a "Reserved for Returns" parking space.
  • Enter the main lobby to complete the returns process.
  • Once the package has been returned, complete the Swipe to complete route action in the app.

For more information on the returns process in the app, click here. 

Austin Sortation Center Map Video